ARCLIGHT

About Arclight

Arclight was built on a simple premise: most institutional failures are not mysteries — they are predictable consequences of how systems are designed, measured, and incentivized.

Arclight brings hidden system failures to light — and turns insight into accountable action.

Arclight exists to help public institutions and the organizations that serve them see where complex systems are misaligned, understand why those failures persist, and design practical reforms that improve performance, transparency, and accountability. We combine research, advisory work, stakeholder engagement, and AI assurance to move from diagnosis to implementation. Arclight works inside systems to improve them.

Lance McNeill headshot

FOUNDER & PRINCIPAL

Lance McNeill

Lance McNeill brings a builder's perspective to public systems work. His background spans public-sector innovation, entrepreneurship, healthcare operations, and policy analysis. At the City of Austin's Office of Innovation, he helped design and implement open innovation initiatives, challenge-based programs, and collaborative problem-solving frameworks across departments. Those efforts focused on engaging stakeholders directly in the design of solutions, an approach that now underpins Arclight's co-creation model.

He later founded and scaled multiple businesses, including in healthcare, where he developed firsthand experience navigating complex reimbursement systems, regulatory frameworks, operational constraints, and Medicare audit and appeals processes. That experience led to his work on rationale drift — a structural phenomenon in which the basis for decision-making shifts across review stages without accountability.

Lance holds an MBA and a Master of Public Affairs (MPAff), combining business, policy, and operational perspectives in his work.

Master of Public Affairs, LBJ School of Public AffairsMBACity of Austin Office of InnovationHealthcare founder/operator

Across public-sector initiatives, private enterprise, and healthcare systems, his focus has remained consistent: systems do not fail randomly. They fail for predictable, structural reasons, and those failures can be designed out.

Why Arclight Exists

The Gap We Saw

Insights can identify challenges. Consulting can offer recommendations. Too often, neither closes the loop between intent and outcome.

What We Built

A hybrid: part insights organization, part advisory firm, part governance lab. Designed to follow problems through to implementation.

What We Stand For

Accountability is a design principle. Every engagement should leave institutions more transparent, measurable, and accountable than we found them.

Interested in working together?

Start a conversation ->